If you have any questions or complaints about the Products, please contact us. You can contact us by sending Whatsapp message to our customer service team at +44 7395 855 020,
by writing to us at Endless E-Commerce Ltd, Suite 8 First Floor 85 Great Portland Street London, W1W 7LT, UK or firstname.lastname@example.org.
The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from Product to Product.
If you have an issue with the Products, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk
or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:
up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund;
up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
if you experience a fault after six months, you may still be entitled to a repair or replacement, or, if that does not work, some of your money back. This will depend on the expected life
of your product and the duration of the manufacturer’s warranty; and will only apply for a maximum of six years.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
if your digital content is not as described, not fit for purpose or not of satisfactory quality, you are entitled to a repair or a replacement;
if the issue cannot be resolved, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; and
if you can show that a fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
For more information about returning Products, see our Returns Policy.